Murfreesboro, TN · Common questions
Frequently Asked Questions
Practical answers for Murfreesboro and Rutherford County roads. If the vehicle is in a lane, call instead of reading.
Frequently Asked Questions
How do I get a tow in Murfreesboro without a surprise bill?
Call (615) 729-8854, describe the vehicle and the spot, and ask for the price before a truck is assigned. The quote is based on what you describe. If the scene is different when the driver arrives, dispatch calls you before the job changes.
Do you answer overnight and on holidays?
Yes. The phone is answered overnight, on weekends, and on holidays. There is not a separate after-hours mailbox.
Which roads do you actually cover?
Murfreesboro itself, including I-24 at exits 74, 76, 78, 80, and 81, I-840, US-231, Old Fort Parkway, Medical Center Parkway, Memorial Boulevard, Northwest Broad Street, and New Salem Highway. We also cover Smyrna, La Vergne, Lascassas, Christiana, Rockvale, Eagleville, and Walter Hill.
Can you send proof of insurance to a shop or a property manager?
Ask dispatch and we will send a certificate of insurance when a shop, a lot, or an insurer needs it. We do not publish a license number on this site.
Will you speak with my insurer after a wreck?
If you ask us to, we will talk with the adjuster and send the itemized invoice and the scene photos from the accident tow. We do not choose your body shop.
What if the car is off the road and will not roll?
That is a winch-out, not a standard flatbed load. Tell dispatch how far the vehicle is from the pavement and whether it is upright. You will hear a recovery quote before a truck is sent.
Is there a shop address I can drive to?
No. This is a service-area company. We come to the vehicle. Do not look for a street address or a public counter.
Emergency Towing
- On I-24, give the exit number and direction before you describe the car.
- Hazard lights on, and people out of the travel lane if there is a safe place to stand.
- Overnight calls are quoted the same way as afternoon calls: you hear the number first.
- If the car is off the pavement, say so. That may be a winch-out.
Accident Towing
- Wait until officers release the vehicle before expecting it to move.
- Name the shop if you have one. We do not assign one.
- Ask for scene photos and an itemized invoice if an insurer will be involved.
- Two vehicles on one shoulder should be described as two vehicles.
Flatbed Towing
- All-wheel drive, a missing wheel, or a low car belongs on a flatbed.
- Mention a locked steering column or a dead battery that prevents shifting into neutral.
- Campus lots and retail decks sometimes have height limits. Say if you are inside a deck.
Long-Distance Towing
- Have the drop address ready. A city name is not enough to quote the trip.
- Someone needs to receive the vehicle at the other end.
- If the car is still in a lane, get it safe first and schedule the long tow after.
Private Property Towing
- The person who controls the lot has to authorize the tow.
- Have the vehicle description and the space or drive it is blocking.
- We do not patrol lots looking for cars to tow.
Winch-Out
- Say whether the vehicle is upright and how far it is from the pavement.
- Keep people out of the line where a cable would run.
- A recovery quote is separate from a standard tow.
Vehicle Lockout
- If a child is locked inside and in distress, call 911 first.
- Bring a license that shows the car is yours.
- Say if the only keys are in the trunk.
Jump Start
- Say whether it is a car or a diesel pickup.
- If it starts and dies again, it may need a tow instead.
- The vehicle needs to be somewhere the technician can stand safely.
Fuel Delivery
- Say gasoline or diesel.
- On I-24, give the last exit and your direction.
- The delivery is enough to reach a station, not a full fill.
Flat Tire Change
- A usable spare makes this a tire change. No spare makes it a flatbed.
- Locking lug nuts need the key.
- Do not stand on the traffic side of the car.
Still stuck?
Call and walk the job with dispatch. You will hear a price before a truck is assigned.
Call (615) 729-8854